2012 Buick Enclave Owners Manual

parts will provide the corrosion protection while maintaining the vehicle warranty.

Vehicle Care

10-89

Finish Damage Quickly repair minor chips and scratches with touch-up materials available from your dealer to avoid corrosion. Larger areas of finish damage can be corrected in your dealer's body and paint shop. Chemical Paint Spotting Airborne pollutants can fall upon and attack painted vehicle surfaces causing blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface.

Buick Enclave Owner Manual - 2012

Black plate (90,1)

10-90

Vehicle Care

Interior Care To prevent dirt particle abrasions, regularly clean the vehicle's interior. Immediately remove any soils. Note that newspapers or dark garments that can transfer color to home furnishings can also permanently transfer color to the vehicle's interior. Use a soft bristle brush to remove dust from knobs and crevices on the instrument cluster. Using a mild soap solution, immediately remove hand lotions, sunscreen, and insect repellant from all interior surfaces or permanent damage may result. Your dealer may have products for cleaning the interior. Use cleaners specifically designed for the surfaces being cleaned to prevent permanent damage.

To prevent overspray, apply all cleaners directly to the cleaning cloth. Cleaners should be removed quickly. Never allow cleaners to remain on the surface being cleaned for extended periods of time. Cleaners may contain solvents that can become concentrated in the interior. Before using cleaners, read and adhere to all safety instructions on the label. While cleaning the interior, maintain adequate ventilation by opening the doors and windows. To prevent damage, do not clean the interior using the following cleaners or techniques: . Never use a razor or any other

sharp object to remove a soil from any interior surface.

. Never use a brush with stiff

bristles.

. Never rub any surface

aggressively or with excessive pressure.

. Do not use laundry detergents

or dishwashing soaps with degreasers. For liquid cleaners, use approximately 20 drops per 3.78L (1 gal) of water. A concentrated soap solution will leave a residue that creates streaks and attracts dirt. Do not use solutions that contain strong or caustic soap.

. Do not heavily saturate the upholstery when cleaning.

. Do not use solvents or cleaners

containing solvents.

Buick Enclave Owner Manual - 2012

Black plate (91,1)

Interior Glass To clean, use a terry cloth fabric dampened with water. Wipe droplets left behind with a clean dry cloth. Commercial glass cleaners may be used, if necessary, after cleaning the interior glass with plain water. Notice: To prevent scratching, never use abrasive cleaners on automotive glass. Abrasive cleaners or aggressive cleaning may damage the rear window defogger. Fabric/Carpet Start by vacuuming the surface using a soft brush attachment. If a rotating brush attachment is being used during vacuuming, only use it on the floor carpet.

Before cleaning, gently remove as much of the soil as possible using one of the following techniques: . Gently blot liquids with a paper towel. Continue blotting until no more soil can be removed. For solid soils, remove as much as possible prior to vacuuming.

To clean: 1. Saturate a clean lint-free

colorfast cloth with water or club soda. Microfiber cloth is recommended to prevent lint transfer to the fabric or carpet.

2. Remove excess moisture by

gently wringing until water does not drip from the cleaning cloth. 3. Start on the outside edge of the

soil and gently rub toward the center. Rotate the cleaning cloth to a clean area frequently to prevent forcing the soil in to the fabric.

Vehicle Care

10-91

4. Continue gently rubbing the soiled area until there is no longer any color transfer from the soil to the cleaning cloth. If the soil is not completely removed, use a mild soap solution followed only by club soda or plain water.

5.

If the soil is not completely removed, it may be necessary to use a commercial upholstery cleaner or spot lifter. Test a small hidden area for colorfastness before using a commercial upholstery cleaner or spot lifter. If ring formation occurs, clean the entire fabric or carpet. Following the cleaning process, a paper towel can be used to blot excess moisture.

Buick Enclave Owner Manual - 2012

Black plate (92,1)

Do not use cleaners that increase gloss, especially on the instrument panel. Reflected glare can decrease visibility through the windshield under certain conditions. Notice: Use of air fresheners may cause permanent damage to plastics and painted surfaces. If an air freshener comes in contact with any plastic or painted surface in the vehicle, blot immediately and clean with a soft cloth dampened with a mild soap solution. Damage caused by air fresheners would not be covered by the vehicle warranty.

Care of Safety Belts Keep belts clean and dry. { WARNING

Do not bleach or dye safety belts. It may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.

10-92

Vehicle Care

Instrument Panel, Vinyl, and Other Plastic Surfaces Use a soft microfiber cloth dampened with water to remove dust and loose dirt. For a more thorough cleaning, use a soft microfiber cloth dampened with a mild soap solution. Notice: Soaking or saturating leather, especially perforated leather, as well as other interior surfaces, may cause permanent damage. Wipe excess moisture from these surfaces after cleaning and allow them to dry naturally. Never use heat, steam, spot lifters or spot removers. Do not use cleaners that contain silicone or wax-based products. Cleaners containing these solvents can permanently change the appearance and feel of leather or soft trim and are not recommended.

Buick Enclave Owner Manual - 2012

Black plate (93,1)

Floor Mats

{ WARNING If a floor mat is the wrong size or is not properly installed, it can interfere with the accelerator pedal and/or brake pedal. Interference with the pedals can cause unintended acceleration and/or increased stopping distance which can cause a crash and injury. Make sure the floor mat does not interfere with the pedals.

Use the following guidelines for proper floor mat usage.

The original equipment floor mats were designed for your vehicle. If the floor mats need replacing, it is recommended that GM certified floor mats be purchased. Non-GM floor mats may not fit properly and may interfere with the accelerator or brake pedal. Always check that the floor mats do not interfere with the pedals.

. Use the floor mat with the

correct side up. Do not turn it over.

. Do not place anything on top of

the driver side floor mat.

. Use only a single floor mat on

the driver side.

. Do not place one floor mat on

top of another.

Vehicle Care

10-93

Button Retainer Floor mats with a button-type retainer.

Removing and Replacing the Floor Mat 1. Pull up on the rear of the mat to

unlock and remove.

2. Reinstall the floor mat by lining

up the floor mat openings over the carpet retainers and snapping into position.

Buick Enclave Owner Manual - 2012

Black plate (94,1)

10-94

Vehicle Care

3. Make sure the floor mat is properly secured and verify that it does not interfere with the pedals.

Knob Retainer Floor mats with a knob retainer.

3. Center the slot in the floor mat grommet with the knob on the floor and set into position.

4. Turn the knob until it is

perpendicular to the slot in the grommet to lock the mat in place.

5. Make sure the floor mat is properly secured and verify that it does not interfere with the pedals.

Removing and Replacing the Floor Mat 1. Turn the knob until it is aligned

with the slot in the floor mat grommet.

2. Pull up on the floor mat.

Buick Enclave Owner Manual - 2012

Black plate (1,1)

Service and Maintenance

General Information

General Information . . . . . . . . . . 11-1

Maintenance Schedule

Maintenance Schedule . . . . . . . 11-2

Special Application Services

Special Application

Services . . . . . . . . . . . . . . . . . . . . 11-8

Additional Maintenance and Care

Additional Maintenance

and Care . . . . . . . . . . . . . . . . . . . 11-9

Recommended Fluids, Lubricants, and Parts

Recommended Fluids and

Lubricants . . . . . . . . . . . . . . . . . 11-12

Maintenance Replacement

Parts . . . . . . . . . . . . . . . . . . . . . . 11-14

Maintenance Records

Maintenance Records . . . . . . 11-15

Service and Maintenance

11-1

General Information Your vehicle is an important investment. This section describes the required maintenance for the vehicle. Follow this schedule to help protect against major repair expenses resulting from neglect or inadequate maintenance. It may also help to maintain the value of the vehicle if it is sold. It is the responsibility of the owner to have all required maintenance performed. Your dealer has trained technicians who can perform required maintenance using genuine replacement parts. They have up‐to‐date tools and equipment for fast and accurate diagnostics. Many dealers have extended evening and Saturday hours, courtesy transportation, and online scheduling to assist with service needs.

Your dealer recognizes the importance of providing competitively priced maintenance and repair services. With trained technicians, the dealer is the place for routine maintenance such as oil changes and tire rotations and additional maintenance items like tires, brakes, batteries, and wiper blades. Notice: Damage caused by improper maintenance can lead to costly repairs and may not be covered by the vehicle warranty. Maintenance intervals, checks, inspections, recommended fluids, and lubricants are important to keep the vehicle in good working condition. The Tire Rotation and Required Services are the responsibility of the vehicle owner. It is recommended to have your dealer perform these services every 12 000 km/7,500 mi. Proper vehicle maintenance helps to keep the vehicle in good working condition, improves fuel economy, and reduces vehicle emissions.

Buick Enclave Owner Manual - 2012

Black plate (2,1)

11-2

Service and Maintenance

Because of the way people use vehicles, maintenance needs vary. There may need to be more frequent checks and services. The Additional Required Services ‐ Normal are for vehicles that: . Carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Vehicle Load Limits on page 9‑12.

. Are driven on reasonable road

surfaces within legal driving limits.

. Use the recommended fuel. See Recommended Fuel on page 9‑44.

Refer to the information in the Maintenance Schedule Additional Required Services ‐ Normal chart.

The Additional Required Services ‐ Severe are for vehicles that are: . Mainly driven in hilly or

mountainous terrain. Frequently towing a trailer.

. Used for high speed or

competitive driving.

. Used for taxi, police, or delivery

service.

Refer to the information in the Maintenance Schedule Additional Required Services ‐ Severe chart.

{ WARNING Performing maintenance work can be dangerous and can cause serious injury. Perform maintenance work only if the required information, proper tools, and equipment are available. If they are not, see your dealer to have a trained technician do the work. See Doing Your Own Service Work on page 10‑4.

Maintenance Schedule

Owner Checks and Services

At Each Fuel Stop . Check the engine oil level.

See Engine Oil on page 10‑8.

Once a Month . Check the tire inflation

pressures. See Tire Pressure on page 10‑45. Inspect the tires for wear. See Tire Inspection on page 10‑52.

. Check the windshield washer

fluid level. See Washer Fluid on page 10‑22.

Buick Enclave Owner Manual - 2012

Black plate (3,1)

Service and Maintenance

11-3

Engine Oil Change When the CHANGE ENGINE OIL SOON message displays, have the engine oil and filter changed within the next 1 000 km/600 mi. If driven under the best conditions, the engine oil life system might not indicate the need for vehicle service for more than a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your trained dealer technician can perform this work. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 mi since the last service. Reset the oil life system when the oil is changed. See Engine Oil Life System on page 10‑10.

Tire Rotation and Required Services Every 12 000 km/7,500 mi Rotate the tires, if recommended for the vehicle, and perform the following services. See Tire Rotation on page 10‑52. . Check engine oil level and

oil life percentage. If needed, change engine oil and filter, and reset oil life system. See Engine Oil on page 10‑8 and Engine Oil Life System on page 10‑10. . Check engine coolant level.

See Engine Coolant on page 10‑14.

. Check windshield washer fluid

level. See Washer Fluid on page 10‑22.

. Visually inspect windshield

wiper blades for wear, cracking, or contamination. See Exterior Care on page 10‑86. Replace worn or damaged wiper blades. See Wiper Blade Replacement on page 10‑27.

. Check tire inflation pressures.

See Tire Pressure on page 10‑45. Inspect tire wear. See Tire Inspection on page 10‑52.

. Visually check for fluid leaks.

Inspect engine air cleaner filter. See Engine Air Cleaner/Filter on page 10‑12. Inspect brake system.

Buick Enclave Owner Manual - 2012

Black plate (4,1)

11-4

Service and Maintenance

. Visually inspect steering, suspension, and chassis components for damaged, loose, or missing parts or signs of wear. See Exterior Care on page 10‑86.

. Check restraint system

components. See Safety System Check on page 3‑22.

. Visually inspect fuel system for

damage or leaks.

. Visually inspect exhaust system

and nearby heat shields for loose or damaged parts. Lubricate body components. See Exterior Care on page 10‑86.

. Check starter switch. See Starter

. Check accelerator pedal for

Switch Check on page 10‑26. . Check automatic transmission

shift lock control function. See Automatic Transmission Shift Lock Control Function Check on page 10‑26.

. Check ignition transmission lock.

See Ignition Transmission Lock Check on page 10‑27.

. Check parking brake and

automatic transmission park mechanism. See Park Brake and P (Park) Mechanism Check on page 10‑27.

damage, high effort, or binding. Replace if needed.

. Visually inspect gas strut for

signs of wear, cracks, or other damage. Check the hold open ability of the strut. See your dealer if service is required. . Check tire sealant expiration

date, if equipped. See Tire Sealant and Compressor Kit on page 10‑62. Inspect sunroof track and seal, if equipped. See Sunroof on page 2‑22.

Buick Enclave Owner Manual - 2012

Black plate (5,1)

Service and Maintenance

11-5

Buick Enclave Owner Manual - 2012

Black plate (6,1)

11-6

Service and Maintenance

Footnotes — Maintenance Schedule Additional Required Services — Normal a) Or every two years, whichever comes first. More frequent replacement may be needed if the vehicle is driven in areas with heavy traffic, areas with poor air quality, or areas with high dust levels. Replacement may also be needed if there is a reduction in air flow, excessive window fogging, or odors. b) Check all fuel and vapor lines and hoses for proper hook‐up, routing, and condition. Check that the purge valve, if the vehicle has one, works properly. Replace as needed.

c) Or every four years, whichever comes first. d) Do not directly power wash the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced. e) Or every five years, whichever comes first. See Cooling System on page 10‑14. f) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed.

Buick Enclave Owner Manual - 2012

Black plate (7,1)

Service and Maintenance

11-7

Buick Enclave Owner Manual - 2012

Black plate (8,1)

11-8

Service and Maintenance

Footnotes — Maintenance Schedule Additional Required Services — Severe a) Or every two years, whichever comes first. b) Check all fuel and vapor lines and hoses for proper hook‐up, routing, and condition. Check that the purge valve, if the vehicle has one, works properly. Replace as needed. c) Or every four years, whichever comes first.

d) Do not directly power wash the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced. e) Or every five years, whichever comes first. See Cooling System on page 10‑14. f) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed.

Special Application Services . Severe Commercial Use Vehicles Only: Lubricate chassis components every 5 000 km/3,000 mi.

. Have underbody flushing service

performed once a year.

Buick Enclave Owner Manual - 2012

Black plate (9,1)

Service and Maintenance

11-9

Additional Maintenance and Care Your vehicle is an important investment and caring for it properly may help to avoid future costly repairs. To maintain vehicle performance, additional maintenance services may be required. It is recommended that your dealer perform these services — their trained dealer technicians know your vehicle best. Your dealer can also perform a thorough assessment with a multi‐point inspection to recommend when your vehicle may need attention. The following list is intended to explain the services and conditions to look for that may indicate services are required.

Battery The battery supplies power to start the engine and operate any additional electrical accessories.

To avoid break‐down or failure to start the vehicle, maintain a battery with full cranking power. Trained dealer technicians have the diagnostic equipment to test the battery and ensure that the connections and cables are corrosion‐free.

Belts . Belts may need replacing if

they squeak or show signs of cracking or splitting. Trained dealer technicians can inspect the belts and recommend replacement when necessary.

Brakes Brakes stop the vehicle and are crucial to safe driving. . Signs of brake wear may include

chirping, grinding, or squealing noises, or difficulty stopping. Trained dealer technicians have access to tools and equipment to inspect the brakes and recommend quality parts engineered for the vehicle.

Fluids Proper fluid levels and approved fluids protect the vehicle’s systems and components. See Recommended Fluids and Lubricants on page 11‑12
for GM approved fluids. . Engine oil and windshield washer fluid levels should be checked at every fuel fill. Instrument cluster lights may come on to indicate that fluids may be low and need to be filled.

Buick Enclave Owner Manual - 2012

Black plate (10,1)

11-10

Service and Maintenance

Hoses Hoses transport fluids and should be regularly inspected to ensure that there are no cracks or leaks. With a multi‐point inspection, your dealer can inspect the hoses and advise if replacement is needed.

Lamps Properly working headlamps, taillamps, and brake lamps are important to see and be seen on the road. . Signs that the headlamps need

attention include dimming, failure to light, cracking, or damage. The brake lamps need to be checked periodically to ensure that they light when braking. . With a multi‐point inspection,

your dealer can check the lamps and note any concerns.

Shocks and Struts Shocks and struts help aid in control for a smoother ride. . Signs of wear may include

steering wheel vibration, bounce/sway while braking, longer stopping distance, or uneven tire wear.

. As part of the multi‐point inspection, trained dealer technicians can visually inspect the shocks and struts for signs of leaking, blown seals, or damage, and can advise when service is needed.

Tires Tires need to be properly inflated, rotated, and balanced. Maintaining the tires can save money, fuel, and can reduce the risk of tire failure. . Signs that the tires need to be replaced include three or more visible treadwear indicators; cord or fabric showing through the rubber; cracks or cuts in the tread or sidewall; or a bulge or split in the tire. Trained dealer technicians can inspect and recommend the right tires. Your dealer can also provide tire/wheel balancing services to ensure smooth vehicle operation at all speeds. Your dealer sells and services name brand tires.

Buick Enclave Owner Manual - 2012

Black plate (11,1)

Service and Maintenance

11-11

Vehicle Care To help keep the vehicle looking like new, vehicle care products are available from your dealer. For information on how to clean and protect the vehicle’s interior and exterior, see Interior Care on page 10‑90 and Exterior Care on page 10‑86.

Wheel Alignment Wheel alignment is critical for ensuring that the tires deliver optimal wear and performance. . Signs that the alignment may

need to be adjusted include pulling, improper vehicle handling, or unusual tire wear.

. Your dealer has the required equipment to ensure proper wheel alignment.

Windshield For safety, appearance, and the best viewing, keep the windshield clean and clear. . Signs of damage include

scratches, cracks, and chips. Trained dealer technicians can inspect the windshield and recommend proper replacement if needed.

Wiper Blades Wiper blades need to be cleaned and kept in good condition to provide a clear view. . Signs of wear include streaking, skipping across the windshield, and worn or split rubber. Trained dealer technicians can check the wiper blades and replace them when needed.

Buick Enclave Owner Manual - 2012

Black plate (12,1)

11-12

Service and Maintenance

Recommended Fluids, Lubricants, and Parts

Recommended Fluids and Lubricants

Usage

Engine Oil

Engine Coolant

Hydraulic Brake System

Windshield Washer

Hydraulic Power Steering System

Automatic Transmission

Fluid/Lubricant

Use only engine oil licensed to the dexos1 specfication, or equivalent, of the proper SAE viscosity grade. ACDelco dexos1 Synthetic Blend is recommended. See Engine Oil on page 10‑8. 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See Engine Coolant on page 10‑14. DOT 3 Hydraulic Brake Fluid (GM Part No. 88862806, in Canada 88862807). Optikleen® Washer Solvent. GM Power Steering Fluid (GM Part No. 89021184, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid.

Buick Enclave Owner Manual - 2012

Black plate (13,1)

Service and Maintenance

11-13

Usage

Carrier Assembly — Differential (Rear Drive Module) and Transfer

Case (Power Transfer Unit)

Fluid/Lubricant

SAE 75W‐90 Synthetic Axle Lubricant (GM Part No. 89021677, in Canada 89021678).

Key Lock Cylinders

Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474).

Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and

Release Pawl

Lubriplate Lubricant Aerosol (GM Part No. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.

Hood and Door Hinges

Weatherstrip Conditioning

Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 992887).

Buick Enclave Owner Manual - 2012

Black plate (14,1)

11-14

Service and Maintenance

Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer.

Part

GM Part Number

ACDelco Part Number

Engine Air Cleaner/Filter Engine Oil Filter Passenger Compartment Air Filter Spark Plugs Wiper Blades

Front Driver – 62.5 cm (24.6 in) Front Passenger – 53.0 cm (20.8 in) Rear – 30.0 cm (11.8 in)

15278634
89017525
20958479
12622561

15254805
15254804
25820122

A3083C

PF63

CF179C 41-109

—

—

—

Buick Enclave Owner Manual - 2012

Black plate (15,1)

Service and Maintenance

11-15

Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.

Date

Odometer Reading

Serviced By

Services Performed

Buick Enclave Owner Manual - 2012

Black plate (16,1)

11-16

Service and Maintenance

Date

Odometer Reading

Serviced By

Services Performed

Buick Enclave Owner Manual - 2012

Black plate (17,1)

Date

Odometer Reading

Serviced By

Services Performed

Service and Maintenance

11-17

Buick Enclave Owner Manual - 2012

Black plate (18,1)

11-18

Service and Maintenance

Date

Odometer Reading

Serviced By

Services Performed

Buick Enclave Owner Manual - 2012

Black plate (1,1)

Technical Data

Vehicle Identification

Vehicle Identification

Vehicle Identification

Number (VIN) . . . . . . . . . . . . . . 12-1

Service Parts Identification

Label . . . . . . . . . . . . . . . . . . . . . . . 12-1

Vehicle Data

Capacities and

Specifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-3

Vehicle Identification Number (VIN)

This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration.

Technical Data

12-1

Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 12‑2 for the vehicle's engine code.

Service Parts Identification Label This label, on the inside of the glove box, has the following information: . Vehicle Identification

Number (VIN).

. Model designation. . Paint information. . Production options and special

equipment.

Do not remove this label from the vehicle.

Buick Enclave Owner Manual - 2012

Black plate (2,1)

12-2

Technical Data

Vehicle Data

Capacities and Specifications The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants on page 11‑12 for more information.

Application

Metric

English

Capacities

Air Conditioning Refrigerant R134a

For the air conditioning system refrigerant charge amount, see the refrigerant label located under the

hood. See your dealer for more information.

Cooling System Engine Oil with Filter Fuel Tank Transmission Fluid* (Drain and Refill) Wheel Nut Torque *See Automatic Transmission Fluid on page 10‑12 for information on checking fluid level. All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.

11.4 qt 6.0 qt 22.0 gal 5.3 qt 140 lb ft

10.8 L 5.7 L 83.3 L 5.0 L

190 Y

Buick Enclave Owner Manual - 2012

Black plate (3,1)

Technical Data

12-3

Engine

3.6L V6 Engine

Engine Specifications

VIN Code

Transmission

Automatic

Spark Plug Gap 1.10 mm (0.043 in)

Engine Drive Belt Routing

Buick Enclave Owner Manual - 2012

Black plate (4,1)

12-4

Technical Data

2 NOTES

Buick Enclave Owner Manual - 2012

Black plate (1,1)

Customer Information

Customer Information

Customer Satisfaction Procedure (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . 13-1

Customer Satisfaction

Procedure (Mexico) . . . . . . . . 13-3

Customer Assistance Offices

(U.S. and Canada) . . . . . . . . . 13-5

Customer Assistance Offices

(Mexico) . . . . . . . . . . . . . . . . . . . . 13-6

Customer Assistance for Text

Telephone (TTY) Users (U.S. and Canada) . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-7
GM Mobility Reimbursement

Program (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . 13-8

Roadside Assistance Program

(U.S. and Canada) . . . . . . . . . 13-8

Roadside Assistance

Program (Mexico) . . . . . . . . . 13-10

Scheduling Service

Appointments (U.S. and Canada) . . . . . . . . 13-14

Courtesy Transportation

Program (U.S. and Canada) . . . . . . . . . . . . . . . . . . 13-14

Collision Damage Repair

(U.S. and Canada) . . . . . . . . 13-16

Service Publications

Ordering Information . . . . . . 13-18

Reporting Safety Defects Reporting Safety Defects to

the United States Government . . . . . . . . . . . . . . . 13-19

Reporting Safety Defects to

the Canadian Government . . . . . . . . . . . . . . . 13-20

Reporting Safety Defects to

General Motors . . . . . . . . . . . 13-20

Vehicle Data Recording and Privacy

Vehicle Data Recording and

Privacy . . . . . . . . . . . . . . . . . . . . 13-21
Event Data Recorders . . . . . . 13-21
OnStar® . . . . . . . . . . . . . . . . . . . . 13-22
Navigation System . . . . . . . . . 13-22
Radio Frequency

Identification (RFID) . . . . . . . 13-22

Radio Frequency

Statement . . . . . . . . . . . . . . . . . 13-23

Customer Information

13-1

Customer Information

Customer Satisfaction Procedure (U.S. and Canada) Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of your dealership or the general manager.

Buick Enclave Owner Manual - 2012

Black plate (2,1)

13-2

Customer Information

If after contacting a

STEP TWO: member of dealership management, it appears your concern cannot be resolved by your dealership without further help, in the U.S., call 1-800-521-7300. In Canada, contact General Motors of Canada Customer Care Centre at 1‐800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give the inquiry prompt attention. Have the following information available to give the Customer Assistance representative: . Vehicle Identification

Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield. . Dealership name and location. . Vehicle delivery date and

present mileage.

When contacting Buick, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first. STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with the new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your

case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

Buick Enclave Owner Manual - 2012

Black plate (3,1)

STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days.

We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to: Mediation/Arbitration Program c/o Customer Care Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
The inquiry should be accompanied by the Vehicle Identification Number (VIN).

Customer Information

13-3

Customer Satisfaction Procedure (Mexico)

Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase. See your dealer for details.

Buick Enclave Owner Manual - 2012

Black plate (4,1)

13-4

Customer Information

Customer Assistance Procedure Owner satisfaction and goodwill are very important to your dealer and General Motors. Normally, any problem with the transaction, sale, or usage of the vehicle must be handled by your dealer sales or service departments. However, we recognize that despite the good intentions of all parties involved, sometimes a misunderstanding may occur. If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps:

STEP ONE Explain your case to your dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case.

Make sure that they have all necessary information. They are interested in your continual satisfaction.

STEP TWO If you are not satisfied, please contact the general manager or your dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed.

STEP THREE If your case is not resolved in a reasonable amount of time by your dealer, please call the General Motors Customer Assistance Center (CAC) and provide the following information: . Name . Address

. Phone number . Model year . Brand . Vehicle Identification

Number (VIN)

. Mileage . Delivery date . Description of the problem . Dealership name . Dealership address See Customer Assistance Offices (U.S. and Canada) on page 13‑5
or Customer Assistance Offices (Mexico) on page 13‑6 for more information.

Buick Enclave Owner Manual - 2012

Black plate (5,1)

Customer Information

13-5

Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Av. Ejercito Nacional #843
Col. Granada C.P. 11520, Mexico, D.F. 01-800-466-0818
Long Distance: 011-52-53 29 0818

Canada General Motors of Canada Limited Customer Care Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gm.ca 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800
All Overseas Locations Please contact the local General Motors Business Unit.

Customer Assistance Offices (U.S. and Canada) Buick encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Buick, the letter should be addressed to: United States Buick Customer Assistance Center P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com 1-800-521-7300
1-800-832-8425 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-252-1112
From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) From U.S. Virgin Islands: 1-800-496-9994

Buick Enclave Owner Manual - 2012

Black plate (6,1)

13-6

Customer Information

Customer Assistance Offices (Mexico) To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours. All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: [email protected]. Mexico

From Mexico City 5329-0818

From Other Mexico Locations 01-800-466-0818

United States and Canada 1-800-521-7300
Costa Rica 00-800-052-1005
Guatemala 1-800-999-5252
Panama 00-800-052-0001
Dominican Republic 1-888-751-5301
El Salvador 800-6273
Honduras 800-0122-6101

Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada) To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Buick has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Buick by dialing: 1-800-832-8425. TTY users in Canada can dial 1‐800‐263-3830.

Buick Enclave Owner Manual - 2012

Black plate (7,1)

Online Owner Center

Buick Owner Center (U.S.) www.buickownercenter.com Information and services customized for your specific vehicle — all in one convenient place. . Digital owner manual, warranty

information, and more.

. Storage for online service and

maintenance records.

. Buick dealer locator for service

nationwide.

. Exclusive privileges and offers. . Recall notices for your specific

vehicle.

. OnStar and GM Cardmember Services Earnings summaries.

Other Helpful Links: Buick — www.buick.com Buick Merchandise — www.buickmerchandise.com Help Center — http://www.buick.com/help/faqs.html

FAQ (Frequently Asked Questions) . Contact Us My GM Canada www.gm.ca My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease.

Customer Information

13-7

Here are a few of the valuable tools and services you will have access to: . My Showroom: Find and save

information on vehicles and current offers in your area.

. My Dealers: Save details such as address and phone number for each of your preferred GM dealers.

. My Driveway: Access quick

links to parts and service estimates, check trade-in values, or schedule a service appointment by adding the vehicles you own to your driveway profile.

. My Preferences: Manage your profile and use tools and forms with greater ease.

To sign up, visit the My GM.ca section within www.gm.ca.

Buick Enclave Owner Manual - 2012

Black plate (8,1)

13-8

Customer Information

GM Mobility Reimbursement Program (U.S. and Canada)

This program is available to qualified applicants for cost reimbursement of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle. For more information on the limited offer, visit www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text Telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.

Roadside Assistance Program (U.S. and Canada) For U.S.‐purchased vehicles, call 1-800-252-1112; (Text Telephone (TTY): 1‐888‐889‐2438). For Canadian‐purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. Calling for Assistance When calling Roadside Assistance, have the following information ready: . Your name, home address, and

home telephone number. Telephone number of your location. Location of the vehicle.

. Model, year, color, and license

plate number of the vehicle.

. Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.

. Description of the problem. Coverage Services are provided up to 5 years/160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. Buick and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification.

Buick Enclave Owner Manual - 2012

Black plate (9,1)

Buick and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Services Provided . Emergency Fuel Delivery:

Delivery of enough fuel for the vehicle to get to the nearest service station. Lock‐Out Service: Service to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identification before this service is given.

. Emergency Tow from a Public

Road or Highway: Tow to the nearest Buick dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in sand, mud, or snow. Flat Tire Change: Service to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty.

. Battery Jump Start: Service to

jump start a dead battery.

Customer Information

13-9

Services Not Included in Roadside Assistance

Impound towing caused by violation of any laws. Legal fines.

. Mounting, dismounting,

or changing of snow tires, chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway.

Services Specific to Canadian‐Purchased Vehicles Fuel delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required.

Buick Enclave Owner Manual - 2012

Black plate (10,1)

13-10

Customer Information

Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. There is a six request limit per year. Additional travel information is also available. Allow three weeks for delivery. Trip Interruption Benefits and Assistance: Must be over 250 kilometers from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help you make arrangements and explain how to receive payment.

. Alternative Service:

If assistance cannot be provided right away, the Roadside Assistance advisor may give permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.

Roadside Assistance Program (Mexico) As a new owner, your vehicle is automatically enrolled in the Roadside Assistance program. The services are available at no cost under the terms and conditions of the program. The Roadside Assistance program is not part of, or included, in the coverage provided by the new vehicle limited warranty.

Roadside Assistance provides assistance to the driver and passengers while driving the vehicle within your city of residence or on any passable road in Mexico, the United States, and Canada. Services are subject to the limitations described in the following pages. Program coverage varies by country. Roadside Assistance is available 24 hours a day, 365 days of the year. This program expires two years from the date of the invoice for the vehicle, regardless of vehicle mileage and changes in vehicle ownership. For more information about the renewal of this program at the end of its term, contact the Buick Customer Assistance Center at 01-800-466-0818.

Buick Enclave Owner Manual - 2012

Black plate (11,1)

Services Provided

Flat Tire Change: If unable to change a flat tire, Roadside Assistance will provide towing service to the nearest authorized Buick dealership. It is the owner's responsibility for the repair or replacement of the tire. This service is limited to the transfer of the vehicle to the repair facility.

. Emergency Fuel Delivery:

Delivery of enough fuel for the vehicle to get to the nearest service station. Lock-Out Service: Service to unlock the vehicle if you are locked out.

. Battery Jump Start: Service to

jump start a dead battery. *Emergency Messages: Transmission of urgent phone messages.

*Emergency Calls: Call for emergency services. *Dealership Location Assistance: Information regarding addresses and telephone numbers for Buick dealers.

. Emergency Towing: Tow to

the nearest dealer for warranty service if the vehicle cannot be driven. If the vehicle is involved in an accident during the commission of a crime, administrative violation, or breach of traffic regulations, Roadside Assistance will not provide service. When the vehicle is not accessible to be towed, all maneuvers required to access it will be at the owner's expense.

Customer Information

13-11

If the vehicle is in another city outside of your residence, Roadside Assistance is limited to moving the vehicle to the nearest dealer. If you would like the vehicle moved to a different dealer, you will be asked to cover the difference in cost at the time of the move. If the vehicle cannot be received by the nearest Buick dealer due to scheduling conflicts, the vehicle will be taken to a safe place where it will remain for up to 48 hours until it can be taken to the dealer. If the storage costs exceed the amount authorized, the owner is responsible to pay the difference at the time of service. Contact Roadside Assistance for more information on authorized amounts.

Buick Enclave Owner Manual - 2012

Black plate (12,1)

13-12

Customer Information

*Trip Interruption: This service is provided if you are prevented from further usage of your vehicle while traveling and it is not possible for the nearest Buick dealership to repair the vehicle the same day, requiring the vehicle to stay at the dealership for a night or more. If this happens, in addition to the previously listed services and prior to confirmation by the dealership, you are entitled to choose one of the following alternatives, within the limits of existing Roadside Assistance program guidelines. If the costs exceed the amount authorized for these services, you must pay the difference at the time of service. Roadside Assistance will coordinate hotel accommodations for all vehicle travelers for up to two nights.

A rental car will be provided for up to two days and the vehicle must be returned to its original destination, excluding vehicles with a carrying capacity greater than 3.5 tons. Complimentary Transportation: If you prefer to continue your trip to the intended destination or return to your place of residence, and the trip requires more than eight hours driving on the road, transportation for the driver and passengers by first class bus or coach commercial airline will be provided to a location chosen by Roadside Assistance, depending on availability at the chosen destination. Restrictions apply based on vehicle specifications. If you are on the road, taxi service to the nearest bus station or airport will be provided.

*Complimentary Transportation for Vehicle Pick Up: Transportation to pick up your vehicle after repairs are complete. Once the dealer has reported that the vehicle has been repaired, Roadside Assistance will provide bus or commercial airline one-way service (subject to availability) for the person designated by you to collect your vehicle at the dealership's location if you or the designated person are not in the same town or city as the dealership.

*These services are not provided for U.S. or Canada residents. All services provided in the U.S. and Canada are at the owner's expense and will be reimbursed by Roadside Assistance.

Buick Enclave Owner Manual - 2012

Black plate (13,1)

Services Not Included in Roadside Assistance Roadside Assistance does not cover or reimburse services for the following: . Events caused by fraud or bad

faith by the driver.

. Vehicle immobilization

situations due to a major force or unforeseen circumstances, such as natural phenomena of an extraordinary nature, earthquakes, volcanic eruptions, and other cyclonic storms.

. Vehicle immobilization situations

arising from car accidents caused by the driver of the vehicle or third parties. This means any occurrence that causes physical injury to the occupants and/or the vehicle caused by external forces.

Customer Information

13-13

. Acts of terrorism, riot or uproar, armed forces or police actions which prevent timely delivery of assistance services. Food service, beverages, telephone calls, or other extra costs. Accommodation costs apply only to Mexico per the terms and conditions of the Roadside Assistance program.

. Any damage to the vehicle without intent, derived from the services provided.

. Cost of towing a trailer when

choosing a Buick dealer that is nearest to the temporary storage facility for the disabled vehicle. . Cost of all maneuvers required to access the vehicle when it is not available to be towed.

. Cost of fuel provided. Routine vehicle repair costs are not covered by the Roadside Assistance program. For more information, see your new vehicle warranty.

Contacting Roadside Assistance Roadside Assistance services are of no cost to you and available 24 hours a day, 365 days a year. Costs are only incurred in situations that exceed the limits of the program, some of which are listed previously in this section. To contact Roadside Assistance by phone, use the following numbers:

Mexico 01-800-466-0818

United States 1-866-466-8197

Canada 1-800-268-6800